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When a supplier's address changes, Telpay no longer recognizes them if I update my accounting program and import the payments. How can you ensure that the banking information is still linked to that biller?

When importing your payments, the Telpay for Business software will not recognize them as the same biller and they will display as white (ie: not set up) in the initial window. You will have to click the "grey pencil" to set up the biller’s correct information including banking information. If no changes occur to the billers profile in your accounting program, you will need to delete the biller in the Telpay for Business software. When you import the next payment you will need to set this biller with the new details.

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