Get Started with International Payments

Send funds from your Canadian dollar bank account to international bank accounts. Below are the steps to help you get set up.

Step 1: Authorization Form

If you haven't signed up for Telpay for Business, please complete our Business Payment Application Form.  

Please note: Before submitting this form you will need to upload a copy of your company's void cheque, articles of incorporation and have your Authorised Officer(s) electronically sign the authorization form. 

Step 2: Download & Install Telpay for Business

Download Telpay for Business Software and follow our Software Installation InstructionsTelpay for Business Software User Agreement and Terms of Service

Step 3: Account Approval Process

Your Senior Officer and Primary User will be notified by email as soon as your account has been approved. You are now ready for the Software Setup Instructions.

Step 4: Setup Telpay for Business Software with Your Accounting Program

Launch your software, setup users and integrate with your accounting program. Review and follow Software Setup Instructions and Integration with Accounting Programs

Step 5: Activate Software with Temporary PIN

In order to activate Telpay for Business, the software will prompt you to enter a Temporary PIN.  This PIN is a small random amount that Telpay will credit/debit your bank account. It takes approximately 1 to 2 business days for this random credit/debit to appear in your bank account.  Take note of the amount and enter it into the Telpay for Business software when prompted. 

Step 6: Create an account with Payline by ICE

Sign up for an International Currency Exchange Account with Payline by ICE. Click to contact Payline by ICE to set up an account. 

Step 7: Download International Payment Module

Downloading the international payment module must be completed prior to processing any international payments within the Telpay for Business software. Launch Telpay software, choose "International Payments" and select "International Payments Settings". Download module from within the software and follow prompts and complete require fields.  

Learn More - Download International Payment Module

Step 8: Make International Payments

a) Launch Telpay software, from main menu choose "Add New Billers" and select "Business Organization". Follow prompts and complete require fields to setup your Biller information.  

b) Once you have completed the Biller information, "accepted" invoice details and clicked on "transmit", you will need to enter your authorized password in the required field and then choose "Select Payment Option"  

c) After selecting a payment option, the "Obtain/Accept Quote for International Payments" will appear.  Click "Obtain Quote" button and a currency rate quote will be generated.  Choose "Accept Quote" to process currency exchange.

Learn More - International Payment Processing Instructions

Step 9: Funding Payments to Telpay

Each time you transmit a payment file to Telpay, you will be prompted to choose a International Funding Payment Option.  Pre-Authorized Debit funding option is not available for International Payments.  

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