Get Started with Pre-Authorized Debits

Below are the steps to help you get set up to collect pre-authorized debits from your customers.

Step 1: Authorization Form

If you haven't signed up for Telpay for Business, please complete our Business Payment Application Form.  

Please note: Before submitting this form you will need to upload a copy of your company's void cheque, articles of incorporation and have your Authorised Officer(s) electronically sign the authorization form. 

Step 2: Download & Install Telpay for Business

Download Telpay for Business Software and follow our Software Installation InstructionsTelpay for Business Software User Agreement and Terms of Service

Step 3: Account Approval Process

Your Senior Officer and Primary User will be notified by email as soon as your account has been approved. You are now ready for the Software Setup Instructions.

Step 4: Setup Telpay for Business Software with Your Accounting Program

Launch your software, setup users and integrate with your accounting program. Review and follow Software Setup Instructions and Integration with Accounting Programs. 

Step 5: Activate Software with Temporary PIN

In order to activate Telpay for Business, the software will prompt you to enter a Temporary PIN. This PIN is a small random amount that Telpay will credit/debit your bank account. It takes approximately 1 to 2 business days for this random credit/debit to appear in your bank account. Take note of the amount and enter it into the Telpay for Business software when prompted. 

Step 6: Request for Collection Services Form

Complete and submit Telpay's Request for Collections Services form.

Step 7: Comply with Canadian Payment Association's Rule H1

a) Review and familiarize yourself with Canadian Payment Association's Business Guide to Pre-Authorized Debit - Business PADs. Go to

b) Review the Pre-Authorized Agreement rules and regulations as set out by the Canadian Payment Association

Step 8: Signing Up Your Pre-Authorized Debit Customers

Offer your customers the ability to pay you through Pre-Authorized Debit. Customers who choose this option must sign a Pre-Authorized Debit Agreement as set out by the Canadian Payments Association's Rule H1.

Step 9: Setup Collections File

Launch your software, from the main menu, under "Importing or Creating", select ‘Collection Files’. From the ‘Source file description’ drop down box, select the type of collection you require, then choose ‘Create a new file’ and follow prompts and complete require fields.  

Learn More - Processing Pre-Authorized Debits

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