Telpay Email Delay Notice

Notice to all clients using McAfee SaaS Email Protection solution. You may experience delays in receiving Telpay emails.


Why is McAfee's spam filter delaying Telpay email?
Effective Friday, June 3, 2016, Intel Security Group (www.intelsecurity.com) deployed a spam filter change for its McAfee SaaS Email Protection solution. Intended to protect customers from floods of spam email resulting from campaigns, McAfee has imposed rate limits on incoming emails to its mail servers. When the rate limit is reached, temporary delays are imposed on incoming email traffic. As a result of this change, valid emails from Telpay have been impacted.

Who is this affecting?
All recipients of emails who are utilizing the McAfee SaaS Email Protection solutions on their email servers. Affected users have reported that Telpay emails are being delayed by several hours and, in some cases, up to one day.


What can I do to fix this issue?
Since the setting is on your company's mail server, your IT department or Email Administrator will need adjust the spam filter settings for your company's McAfee mail servers to allow Telpay email to be delivered. For more information, please refer to this announcement from Intel Security: http://mcaf.ee/8pnuo

If you have any questions regarding this issue, please email support@telpay.ca

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