HOLIDAY NOTICE

Telpay will be closed on December 25, December 26 and January 1. Telpay will not be processing any payments on these days. Your funding schedule may be affected, view our Funding Timelines to ensure that you fund your payroll and/or bill payments on time.

CONTACT US

To speak to a Telpay Customer Care Professional, call us at 1-800-665-0302 or email us at customercare@telpay.ca

QuickBooks Desktop Auto Import Error

On November 6, Intuit released an update to QuickBooks Desktop (QBD). This update has caused some Telpay customers to experience challenges with importing payroll or payables from QBD to the Telpay for Business software. A fix is tentatively scheduled for Friday, December 21, 2018, by Intuit that will correct their recent software update. Please contact contact QuickBooks directly with any questions regarding the QBD Update. In the meantime, if you are having issues with the auto import, please review the support document.