How can I update or change the company name attached to my Telpay account?
You will need to complete the Change of Information Form and return by fax to 1-866-396-2548 or email to firstname.lastname@example.org. It needs to be signed by the signing officer and sent with a void cheque with the company name imprinted from the bank.
PLEASE NOTE FOR CHANGE OF BANKING INFORMATION: If a change of banking information is requested, please be aware that this change cannot take place if there are pending payroll or bill payment files. After the change of banking information takes place, a random debit/credit amount is processed to the new bank account and therefore, you will not have access to your Telpay for Business software for two business days. To help make the process as efficient as possible, please indicate the date in which you would like the change banking information to take place on.