You may request Telpay to automatically withdraw the money from your bank account through Pre-Authorized Debit (PAD). This option requires 4 business days to process your payments.
How it works?
- Once you request Telpay to automatically withdraw the money in advance of your payment date, Telpay will request a pre-authorized debit (PAD) from your account just as we do for collecting monthly and usage fees.
- Telpay only works with guaranteed funds and we must wait until those funds are cleared to us from the bank. Your payment file must be sent to Telpay 4 business days prior to your payment date. The next business day, the funds will be debited from your account. We will then hold the funds until they clear and process your payroll file accordingly.
For example, you need to send us your file on a Monday so the suppliers can be paid the on Friday, Tuesday so the suppliers can be paid on the following Monday etc. Keep in mind, if there is a bank holiday in between when you send us the file and your payment date, you need to add additional day(s) to the processing time. View our holiday calendar to check non-processing dates.
- Telpay process bill payment transactions and vendors are paid after the funds are cleared.
If you require more information or clarification, please contact a Customer Care Professional at 1-800-665-0302 or [email protected]