How long does it take until I know if a deposit has been rejected?
Telpay will notify you once the bank has returned the item. The time frame varies by bank but, it is generally known within two to three business days. If an employee indicates that they did not receive the direct deposit you can contact Telpay Customer Care and request that the item be traced.
Articles in this section
- How do I split the deposit amount for a payroll payment?
- How can I print my transmission reports?
- I am ready to process my second (or third, or fourth...)Sage 50 payroll run. Is this process any different than my first payroll run?
- What does it mean when my "Session Numbers Do Not Match"?
- I overpaid for my payroll/bill payments. What has happened to my remaining funds?
- My computer has crashed. How can I retrieve my Telpay information?
- How can I transfer my Telpay information on to a new computer?
- How do I restore my backup file?
- Error Message: Invalid Transaction Date
- I forgot to back up my software after my session. Can I back up manually?