Importing Payments

Do you know why the A/C number for a biller is changed by Telpay when payable is imported for the second time?

Yes, this because Telpay assigns each Biller a Biller Code to identify each billers.

Why does the biller come up in red when it was auto-imported into Telpay?

When a biller is highlighted in red, it has a message that the biller account number is wrong.The Telpay for Business software is programmed to recognize specific patterns for standard biller account numbers. The "patterns" must be in the correct format in order to import correctly. You may need to contact your biller for the correct customer account number.

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