Rejected Payments

How long does it take until I know if a deposit has been rejected?

Telpay will notify you once the bank has returned the item. This varies by bank but it is generally known within two to three business days. If an employee indicates that they did not receive the direct deposit you can contact Telpay Customer Service and request that the item be traced.

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Call 1-800-665-0302 or email CustomerCare@telpay.ca.