Remote Support Access

With Telpay's Remote Support feature, our IT team can remotely access your computer and troubleshoot technical issues you may be experiencing. This feature enables our team to see what you're seeing so that we can assist you with the problem.


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The software will be downloaded automatically, or you may choose to download the file manually by selecting your operating system. All you need to do is click on the file once it's been downloaded and provide the session code (9 digits) generated by the software to the support team member.



Please note that Telpay does not send unsolicited emails or make unsolicited phone calls to ask for personal or financial information or provide technical support for your computer. You will not be contacted by our technical support team unless you request it.

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