On November 6, Intuit released an update to QuickBooks Desktop (QBD). This update has caused some Telpay customers to experience challenges with importing payroll or payables from QBD to the Telpay for Business software.
The following error message may appear when importing payroll/bill payments directly from QBD to the Telpay for Business software, that prevents the auto-import from completing.
A fix is tentatively scheduled for Friday, December 23, 2018, by Intuit that will correct their recent software update.
If you or your clients have been affected by the update and need to make payments, you can use the following alternative methods:
- For Payroll Re-Use or Revise a file.
- For bill payments enter the payments directly into the Telpay for Business software.
If you have any questions or require assistance, please contact us at 1-800-665-0302 or firstname.lastname@example.org